Frequently Asked Questions

If you have any inquire or concern about our product, our website or our services, and that is not listed below, please contact us. We guarantee to reply you within 24-48 hours. (Monday-Friday)

1. Do I need to creat an account to place an order?

You don't need an account to purchase at our site. You can use Checkout as a Guest or Register.

To creat an account, simply click on My Account and then fill out your personal details.

2. I forgot my password?

To get back your password, you need to access to the mail box which you used to register your account. Please click here to start the forgotten password process.


3. What payment methods does Jewelryvo accept?

At JEWELRYVO, you can pay with your VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS credit card or your Paypal account.


4. How is sales taxes paid?

The product price you see in Jewelryvo already include such taxes and the final price you pay at checkout will be final. However, please be aware that some countries may charge a customs import duty tax that is your responsibility, please check with your local customs office for further information


5. Which countries do you ship to?

We ship worldwide. There may be particular destinations that we might require additional information to ship to. However, if such cases were to occur, we will get in touch with you as soon as possible.


6. Do you have any warrantly and guarantee on your products?

All the products we sell are products that believed to be of high quality and well picked. We routinely check the quality of our entire range of stock and never knowingly send out damaged or faulty goods.

Also we have a standard 10 day return policy in which any product can be returned without exception (buyer pays return shipping). If for some reason your product arrives defective; you may return it within these 10 days and request a refund or replacement. However, if the item is not faulty and you simply changed your mind wanting a refund, please note that we will refund you.


7. Is my personal information kept private?

We guarantee that your personnal information is kept private and confidential. We take privacy as serious as you are and at no point shall we share or sell it. To register at Jewelryvo, we need the information of your name, mailing address and email address. They are exclusively used to proceed the order and under your consent. When processing your order online, we require your ordering data, these details may be shared with a credit reference agency to verify your order only when necessary.